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Our client is looking for qualified and experienced fifty (50) Invigilators. The invigilators ensure that any test administered by the Client runs smoothly on the test day/s and that all assigned test day duties and standards are met. The ideal candidates shall be accountable for maintaining the integrity and reputation of the Client and the examination board by ensuring that tests are delivered to prescribed standards for customer service, security, and administration. The candidate shall also be accountable for promoting a positive image of the Client by providing a high standard of customer care on the test day.

The Role

Reporting to Transition Marketing (Pvt) Ltd Management

Interacts with Client’s Heads of Departments and staff.

Role Description/ Main Accountabilities

Programme/Service Support

• Report promptly to test venue at agreed time.
• Follow all relevant standards & procedures, based on training and reference materials provided by the Client Examinations Services and the relevant Exam Board.
• Be familiar with the emergency procedures for the test day venue.
• Invigilate examinations to the standard required by the Client Examinations Service and the relevant Exams Board.
• Actively monitor candidates during tests to make sure that there is no violation of test conditions.
• Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the Client.
• Ensure all material is accounted for and handed over securely to the supervisor.
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by Client Examinations Services.
• Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
• Report any incidents, emergencies, or breaches of security to the appropriate test day supervisor.
• Work with the test day supervisor to always promote and ensure the wellbeing of candidates at all times.
• In case of emergencies, follow correct procedures.
• Additional duties in line with the role may be required.

Customer support

• Enable good customer flow by giving candidates clear direction and answering their enquiries.
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
• Ensure special arrangements are provided as required.

Training and development

• Attend all briefing and training sessions as requested by the Client Examinations Services Centre.
• Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Person Specification

• Qualifications: Minimum of five O’ Levels with passes in English and Mathematics
• Experience: Experience in invigilating exams, responding to children/ young adults needs (as customers) in a professional manner, to a high level of quality.
• Ability To: Communicate effectively and work effectively as part of a team.
• Other Considerations: Some invigilators may be required to travel, including overnight stays.

Terms and Conditions

• Nature of Contract: Freelance/Consultancy contract (3 months)
• Location: Harare, Zimbabwe
• Pay Rate: Hourly Rate
• Start Date: October

Qualified and experienced individuals are encouraged to apply. A detailed, updated CV together with certified copies of academic and professional qualification must be attached to the application and send to [email protected]

Only successful candidates will be responded to. The closing date for Applications is Monday the 30th of June 2025.